This Online Form Submission is for customers seeking warranty service for products BUILT BY Ocosmo. We will require all of the following information on this form to process your warranty service request.
Once done, click the 'Submit' button at the bottom of the page. You can also hit 'Print' to print a copy of the Request.
An RMA # will be issued within 48 hours by email. Please read the Shipping Instruction below carefully.
1.FORMCompletely fill out the Return Merchandise Authorization (RMA) form. Incomplete RMA request will be refused.
An RMA number will be issued within 48 hours and is valid for 15 days.
No PO Box address will be accepted.
2.PACKTo avoid damages, please ship the product(s) with the original packaging materials. Ocosmo will NOT be responsible for any damages or lost items.
Send Monitor/TV only. Do not send in Cables, Accessories, Remotes, or Stand/Base. Please cover product(s) with a plastic bag or protector to prevent screen damage from the packaging material and foam.
3.SHIPPostage, insurance, and/or Shipping costs incurred in returning equipment for warranty service are your responsibillity.
Ocosmo will not responsible for scratches or damages. Clearly print the RMA number on the outside of the shipping package and ship it to: 16800 E. Gale Ave. City of Industry, CA 91745 USA / Attn:Ocosmo-RMA # XXXXXX * We advised you to insure your shipping to cover for any damages during shipping!
LCD / TV : OUT OF WARRANTY SERVICE CHARGES 17" below 19" below 20" + 27"+ Labor US$50 US$75 US$100 US$250 Shipping US$35 US$35 Varies* Varies* Part(s) Call Call Call Call
* All products are considered as one package and will be shipped via UPS ground.